Frequently Asked Questions (FAQs)

What is Jibu?
How do I create a Jibu account?
How do I update my Jibu profile?
How do I reset my Jibu account password?
What courses are available for me to take?
How do I know if a course is relevant to me?
How do I enroll to a course?
I am enrolled to a course, when and how do I start? / How do I access the courses?
How do I access the reading materials?
How can I access the courses from the Jibu mobile app?
How can I access the course content offline?
How can I attempt the quizzes offline?
How do I access my certificate?
What are CPD points?
How do I check how many Credit Hours are available for eligible courses?
Talk to us on
WhatsApp/Call +254713111111
Email: hellojibu@jibu.africa
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Jibu is a learning solution that works both on the web browser and through a mobile app. It offers a variety of relevant courses for all health care workers, anywhere, Anytime!
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Follow the below steps to create an account;
On the web browser
  • Go to https://jibu.africa On the top right corner of the Jibu platform, click on the “Create New Account” button.
  • Fill in the required information (that is, Username and Password that you can easily remember. The username can be your email address).
  • Scroll down and click the “Submit” button. A confirmation email will be sent to the email address you registered with
  • Go to your email to access the confirmation email from Admin.Jibu. (Sometimes, this email is delivered in the spam folder)
  • Once you open the email, click the link included in the email and it will directly direct you to the Jibu platform.
  • If you are using a browser, you can log in directly. If you are using the Mobile App, go back to the App and log in.

On the mobile app

  • Once you have dowloaded jibu the mobile app and oppened it, scroll to the bottom of the login page ange select “Create New Account” button.
  • Fill in the required information (that is, Username and Password that you can easily remember. The username can be your email address).
  • Scroll down and click the “Create my new account” button. A confirmation email will be sent to the email address you registered with
  • Go to your email to access the confirmation email from Admin.Jibu. (Sometimes, this email is delivered in the spam folder)
  • Once you open the email, click the link included in the email and it will directly direct you to the Jibu platform.
  • The link has redirected you to the browser. Now go back to your app and login with the details you created.
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You can update your profile on the internet browser:

  • Using the web (internet/computer browser); click on the user icon on the top right, select edit profile and update your details, then click submit to save the details.
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In case you forget your password, please follow these steps to reset it:

  • Go to https://jibu.africa and click on the “Log in” button at the top right corner
  • Click on the “Forgot password” button
  • Key in your username, if you do not remember it, key in your email address in the field that is right below the username
  • Click the “Search” button. You will receive an email with the reset link.
  • Click on this link and enter your new password
Click confirm and proceed to log in with your new password

on the web browser

on the mobile app
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In case you forget your password, please follow these steps to reset it:

  • Go to https://jibu.africa and click on the “Log in” button at the top right corner
  • Click on the “Forgot password” button
  • Key in your username, if you do not remember it, key in your email address in the field that is right below the username
  • Click the “Search” button. You will receive an email with the reset link.
  • Click on this link and enter your new password
Click confirm and proceed to log in with your new password

on the web browser

on the mobile app
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Please read the course description carefully before you enroll to acourse.


All courses on jibu contain relevant information to all learners across the different divides. However, for proper acreditation and targeted learning, Courses may vary in terms of certificate relevance based on Country and cadre.
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Ensure you have an active Jibu platform account before enrolling to any course.
You can self-enroll for a majority of the courses on the Jibu platform.
For the few that you cannot self-enroll, reach out via email to: hellojibu@jibu.africa or Call/WhatsApp: +254 713 111111 for assistance. 

On jibu mobile

  • Log in to the Jibu app and click on the “site home” button available at the top of your page.
  • Select "Available courses", search and select the course you are interested in.
  • Click on the course name to self-enroll to the course Scroll down to the“Enroll me” button and click on it.
  • You will now be able to start on your learning journey!

Using Web (internet/computer browser)

  • Log in to https://jibu.africa
  • On the Welcome dashboard page, click on "Available courses"
  • Search for the course you are interested in. You can use akeyword if you don't know the full title
  • Click on the course name then Scroll down till you see the “Enroll me” button and click on it
  • You will now be able to start on your learning journey!.

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Once you have enrolled to a course, follow the below steps to access the course modules;

  • Go to “My Courses”, you will see the course(s) you are enrolled to
  • Click on the course you wish to learn, the course dashboard will be displayed
  • On the course dashboard, read through the course description to familiarize yourself with information about the course
  • Some courses have a registration form. In such a case, click on the registration button and fill in your details
  • Some courses also have pretest quizzes, ensure you attempt them.
  • As you scroll down, you will see the course modules/units listed. Click on the module/unit title to access the related content. This will direct you to the information page of the module/unit
  • Click the “Enter” button. The module/unit cover page will be displayed
  • Click begin/start the course and navigate the content using the “back” and “next” buttons.
Please note that when you log out, you may need to log back in to continue your lesson. You will be prompted to either continue from where you stopped or to start afresh.
If you experience any challenges, please email to: hellojibu@jibu.africa or Call/WhatsApp: +254 713 111111 for assistance. 
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Once you have enrolled to a course and now you can access it through the Jibu mobile app, follow the steps below to access the course content

  • Go to “My Courses” to view the course(s) you have enrolled to ·
  • Click on the course you wish to learn ·
  • The course dashboard will be displayed ·
  • On the course dashboard, read through the course description to familiarize yourself with information about the course. ·
  • Some courses have a registration form, so click on the registration button and fill in your details to register for the course ·
  • Some courses also have pretest quizzes, ensure you attempt them. ·
  • As you scroll down, you will see the course modules/units listed. Click on the module/unit title to access the related content. This will direct to the information page of the module/unit ·
  • Click the “Enter” button. The ·
  • module/unit cover page will be displayed ·
  • Click begin/start the course and navigate the content using the “back” and “next” buttons.
Please note that once you log out and wish to continue learning at a later time, follow the above steps to access the course content. If you experience any challenges, email to: hellojibu@jibu.africa or Call/WhatsApp: +254 713 111111 for assistance.
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Yes, it is possible to access the course content using the Jibu mobile app.

This approach is actually recommended since the mobile app allows you to go through the learning content even when you are offline. The steps are as follows; 
  • Once you log in, click on “Site home” ·
  • Go to “My courses”, you will see the course(s) you have enrolled to ·
  • Click on the course you wish to learn; the course dashboard will be displayed ·
  • On the course dashboard, read through the course description to familiarize yourself with information on the course ·
  • Some courses have a registration form. You will need to click on the registration button and fill in your details to register for the course ·
  • Some courses also have pretest quizzes, ensure you attempt them ·
  • As you scroll down, you will see the course modules/units. Click on the module title to open the information page ·
  • Click the “Enter” button. The learning content (reading materials) will start downloading automatically ·
  • Upon completion of the download, you will see the module/unit cover page ·
  • On the cover page click “begin/start” course, then you can switch off your data ·
  • Navigate the module using the “back” and “next” buttons or swipe right/left.
Please note that once you log out, you can login later and continue your learning by following the above steps. 
Also, note that to attempt the quizzes you need to be online. 
If you experience any challenges, email to: hellojibu@jibu.africa or Call/WhatsApp: +254713111111 for assistance.  
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Accessing the courses using the mobile app has the advantage of accessing the course learning content offline.

Check out how to access the learning materials using the mobile app clicking the previous question on this page on "How do I access the reading materials using the Jibu mobile app? ".
Please note that the content is not downloadable in printable versions (such as Microsoft Word or Adobe pdf documents). 
If you experience any challenges, email to: hellojibu@jibu.africa or Call/WhatsApp: +254 713 111111 for assistance.
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The Jibu learning platform captures and records your progress, in that at the end of the learning journey, meeting the course set requirements your certificate of completion is active for download;

The course reading material can be accessed offline through the jibu app, however, for the quizzes you need to be online for quality control purposes and for synchronization of data (responses) 
If you experience any challenges, email to: hellojibu@jibu.africa or Call/WhatsApp: +254 713 111111 for assistance.
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How do I access my certificate? I am having challenges accessing my certificate

Congratulations on the course completion! 
Please note that our certificates are electronic, and automatically become active upon completion of the set course requirements and passing the assessment.
To view and download your e-certificate;
  • Login to Jibu (https://jibu.africa) and go to the enrolled course
  • Scroll down the learning activities; the e-certificate will be displayed at the end of modules/units
  • Click on the certificate name. The ”View” button will be active if all the course requirements have been met
  • Click on the “View” button to download the e-certificate
  • If the View button is not activated, a restriction message will be displayed with activities that are incomplete.
  • Revisit the listed activities to ensure they are marked as complete
  • Please note that you need a PDF reader to open the certificate document since
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    Continuous Professional development

    • CPD (Continuous Professional development) points are units that quantify the credit hours and quality of learning and development (L&D) activities a professional has undertaken within a period of time.
    • In some cases, a predefined number of these points are required by regulatory bodies for renewal of practice licenses in the profession as a way of ensuring quality of service.
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    Most of our courses have been accredited and earn you CPD points upon completion. To know if a course attracts CPD points, please read through the course description.